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Remittance questions

Better understanding about our transfer services.

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Can you cancel a processing payment?

If you have already made a transaction but you need to cancel this processing payment for whatever reasons, you would need to contact our support team as soon as you have made up your mind. You can reach us via email: [email protected] or hotline: + 370 5 240 5555 depending on the urgency of the cancellation. Once you reach us, please provide us with your email information and which transaction you want us to stop so we can try our best to cancel it for you. If the transaction has not reached the destination then we will stop and cancel it immediately. If the transaction is done, we can not cancel it midway but have to contact the other account and this will be solved with the solution both account holders agree on. Therefore, please pay attention when transferring your funds to avoid potential mishap.