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General questions

Answers to common issues before you contact us

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If I forgot my username or password for my online account, how can I recover them?

If you forgot your username or password, the first thing you need to do is stay calm and contact us via our support email [email: [email protected] ] and we will send you your username to your email address and a temporary password via SMS so you can use them to access your account. You may need to prove your identity when requesting such information by answering some questions from our supporting team. After you have gained temporary access to your account, please set up a new secure password according to the guidelines shown below:

After you have gained temporary access to your account, please set up a new secure password according to the guidelines shown below:

  • The new password must be at least 8 characters
  • Contains uppercase characters (A-Z),
  • Contains lowercase characters (a-z) and digits (0-9).