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Main Dashboard
Account list
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Transfer within DSBC Network
Transfer to other local EU bank
Transfer history
Incoming Payments
Personal Information
Beneficiary Setup
OTP receiving methods
Two-factor authentication
Change default account
Change Password
Latest Activity
Refer new joiners
eStatement
Transfer limit setup
International transfer
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Internet Banking Support questions
Main Dashboard
1. What should I do to check my account details?
2. Why is my payment status pending?
Account list
1. I own multiple accounts, how can I check the details of a specific one?
2. How do I see more details about a specific transaction?
Card
1. Which type of card suits my needs? Physical or Digital card.
2. How do I activate my payment card?
3. How do I top up from DSBC current account to payment card
4. Why was my card top-up failed?
5. How do I withdraw money from payment card to my DSBCnet current account?
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Transfer within DSBC Network
1. How do I transfer to another DSBC Financial Europe account of mine?
2. How do I transfer to an account within the DBSC Financial Europe network?
3. What is the difference between current balance and available balance?
4. The recipient does not appear in the beneficiary list, how do I transfer to this account?
5. Which supporting documents should I attach to the transactions?
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Transfer to other local EU bank
1. A standard transfer processing time is D+2 (more than 2 days), but I need an urgent transfer to another EU bank account, what should I do?
2. The recipient does not appear in the beneficiary list, how do I transfer money to this account?
3. Which supporting documents can I attach to my transfer?
Transfer history
1. I have many accounts, how to check the transfer history of a specific account?
2. How far back can I search my transaction history?
Incoming Payments
1. How can I track my incoming payments?
Personal Information
1. I had changed my personal email address, How do I update my new one?
2. I need to change my contact phone number or postal address, what should I do?
Beneficiary Setup
1. I need to add a new payee, what do I have to do?
OTP receiving methods
1. How many methods can I use to receive OTP?
2. Why do I have to use this OTP?
3. How can I check my current OTP receiving method?
Two-factor authentication
1. How can I know my Two-factor authentication mode is on?
Change default account
1. What is the meaning of the term “default account”?
2. What should I do if I want to change the default account?
Change Password
1. How to change my account password?
2. My phone number did not receive any OTP message from DSBC, what should I do?
3. After confirming OTP, I see a “waiting approval” status, what should I do next?
4. What is the structure of a secure password?
5. How can I check my “change password request” status?
Latest Activity
1. What is the definition of Ip Address?
Refer new joiners
1. How do I invite friends?
2. How can I know when I get a reward?
3. How can I use my rewards?
4. Is there any limitation in the number of referrals?
5. Do I get the reward if I introduce 2 personal accounts and 1 corporate account for DSBC?
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eStatement
1. I want to export more months e-statement, how can I do it?
2. What is the maximum number of months that I can retrieve from e-Statement?
Transfer limit setup
1. How can I change my current transfer limit?
2. Can I change the limit for many accounts in 1 request section?
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