Account list

• 1. I own multiple accounts, how can I check the details of a specific one?
• 2. How do I see more details about a specific transaction?

Card

• 1. Which type of card suits my needs? Physical or Digital card.
• 2. How do I activate my payment card?
• 3. How do I top up from DSBC current account to payment card
• 4. Why was my card top-up failed?
• 5. How do I withdraw money from payment card to my DSBCnet current account?

Transfer within DSBC Network

• 1. How do I transfer to another DSBC Financial Europe account of mine?
• 2. How do I transfer to an account within the DBSC Financial Europe network?
• 3. What is the difference between current balance and available balance?
• 4. The recipient does not appear in the beneficiary list, how do I transfer to this account?
• 5. Which supporting documents should I attach to the transactions?

Transfer to other EU banks via SEPA

• 1. A standard transfer processing time is D+2 (more than 2 days), but I need an urgent transfer to another EU bank account, what should I do?
• 2. The recipient does not appear in the beneficiary list, how do I transfer money to this account?
• 3. Which supporting documents can I attach to my transfer?

Transfer to other banks via SWIFT

Transfer history

• 1. I have many accounts, how to check the transfer history of a specific account?
• 2. How far back can I search my transaction history?

Incoming payment

• 1. How can I track my incoming payments?

Personal information

• 1. I had changed my personal email address, How do I update my new one?
• 2. I need to change my contact phone number or postal address, what should I do?

Beneficiary setup

• 1. I need to add a new payee, what do I have to do?

OTP receiving methods

• 1. How many methods can I use to receive OTP?
• 2. Why do I have to use this OTP?
• 3. How can I check my current OTP receiving method?

Two-factor authentication

• 1. How can I know my Two-factor authentication mode is on?

Change default account

• 1. What is the meaning of the term “default account”?
• 2. What should I do if I want to change the default account?

Change password

• 1. How to change my account password?
• 2. My phone number did not receive any OTP message from DSBC, what should I do?
• 3. After confirming OTP, I see a “waiting approval” status, what should I do next?
• 4. What is the structure of a secure password?
• 5. How can I check my “change password request” status?

Latest activity

• 1. What is the definition of Ip Address?

Refer new joiners

• 1. How do I invite friends?
• 2. How can I know when I get a reward?
• 3. How can I use my rewards?
• 4. Is there any limitation in the number of referrals?
• 5. Do I get the reward if I introduce 2 personal accounts and 1 corporate account for DSBC?

E-statements

• 1. I want to export more months e-statement, how can I do it?
• 2. What is the maximum number of months that I can retrieve from e-Statement?

Transfer limit setup

• 1. How can I change my current transfer limit?
• 2. Can I change the limit for many accounts in 1 request section?