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Texts and phone calls can be used maliciously to facilitate theft and fraud. Do you know who you're actually talking to on the other end of the phone? Does an email or text message look genuine? Be vigilant. Thieves now have various clever ways to steal information for fraudulent purposes.

How do phone and text scams work?

Vishing (voice phishing)

Fraudsters will often create a sense of panic to get a quick response over the phone. Targeting organisations, they may pretend to be a senior colleague or a customer in a rush or requiring urgent assistance.

Fraudsters may also call you pretending to be from DSBC Financial Europe . They may try to direct you to perform actions which would enable unauthorised payments to be sent to the criminal. This could include providing security codes generated from your token.

Many vishing campaigns are high volume, using auto-dial and broadband calling to contact thousands of potential victims per hour.

If you receive a suspicious call, do not provide any information.

Smishing (SMS text scams)

Smishing texts try to entice their target to click on malicious links, activating trojan viruses which can steal passwords and other high-value data.

Text messages may claim that your bank suspects there has been fraudulent activity on your account, that you are in trouble with tax authorities, or have won some money.

Smishing texts typically request urgent action, which often means clicking on a malicious link that in turn enables data theft. Spam filters stop many phishing emails from reaching inboxes, but no mainstream solution yet exists to prevent texts from reaching their intended target.

Don’t reply to these texts or click any links within them.

Risks to your business:

  • Data theft
  • Financial loss
  • Fraudulent internet banking redirection

How to help keep your business safe:

  • Raise awareness of the potential impact of text and phone scams within your organisation and implement a policy for reporting suspected cases.
  • Never share financial or company information with people you don't know.
  • Don't be rushed into making a quick decision.
  • Never click on links in text messages, or open or download attachments, unless you are sure they are safe.
  • Be careful about the information you share on social media as this can provide fraudsters with many small pieces of information that make a bigger picture.
  • Always call phone numbers you know and have checked. If someone claims to be a colleague, check their name on your organisation’s staff directory and call them back on their internal telephone number.

If you’re suspicious about an incoming phone call or text purporting to be from DSBC Financial Europe, please call your DSBC Financial Europe representative for further verification.