Texts and phone calls can be used maliciously to facilitate theft and fraud. Do you know who you're actually talking to on the other end of the phone? Does an email or text message look genuine? Be vigilant. Thieves now have various clever ways to steal information for fraudulent purposes.
How do phone and text scams work?
Fraudsters will often create a sense of panic to get a quick response over the phone. Targeting organisations, they may pretend to be a senior colleague or a customer in a rush or requiring urgent assistance.
Fraudsters may also call you pretending to be from DSBC. They may try to direct you to perform actions which would enable unauthorised payments to be sent to the criminal. This could include providing security codes generated from your token.
Many vishing campaigns are high volume, using auto-dial and broadband calling to contact thousands of potential victims per hour.
If you receive a suspicious call, do not provide any information.
Smishing texts try to entice their target to click on malicious links, activating trojan viruses which can steal passwords and other high-value data.
Text messages may claim that your bank suspects there has been fraudulent activity on your account, that you are in trouble with tax authorities, or have won some money.
Smishing texts typically request urgent action, which often means clicking on a malicious link that in turn enables data theft. Spam filters stop many phishing emails from reaching inboxes, but no mainstream solution yet exists to prevent texts from reaching their intended target.